At queen ph, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how we use it, and the rights you hold as a player on our Philippines-based entertainment platform.
We only collect what we genuinely need to run a safe, smooth, and enjoyable platform for Filipino players.
When you create your queen ph account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement for gaming in the Philippines. Your registration details are stored securely and used solely for account management purposes. We do not share this information with unrelated third parties. Keeping your registration details accurate helps us serve you better and process any account requests without delay.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet identifiers, bank reference numbers, and transaction timestamps. We do not store full card numbers or sensitive banking credentials on our servers. Payment data is processed through encrypted channels and shared only with licensed payment processors operating in the Philippines. Transaction records are retained for regulatory compliance and to resolve any disputes that may arise. Your financial data is never sold or used for marketing purposes beyond the queen ph platform.
We automatically collect technical data when you access our mobile-first platform, including your device type, browser version, operating system, IP address, and session duration. This data helps us optimise the platform experience for the wide variety of Android and iOS devices used across the Philippines. Usage patterns — such as which games you play and how long you stay in a session — help us improve platform performance and personalise your experience. We do not use device data to identify you personally beyond what is necessary for security and fraud prevention. All technical data is anonymised where possible and reviewed only in aggregate form.
When you contact our support team, we retain records of your messages, queries, and the resolutions provided. These records allow us to maintain continuity of service and improve the quality of our customer support over time. Support communications are accessible only to authorised staff members who need them to resolve your issue. We do not use support records for advertising or share them with external parties. If you request deletion of your support history, we will action this in line with applicable data retention obligations.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from within a permitted jurisdiction. This check is required to comply with Philippine gaming regulations and to prevent access from restricted regions. We do not collect precise GPS coordinates or track your physical movements. Location data is used exclusively for compliance verification and is not shared with advertisers or data brokers. If a location check fails, access to certain features may be temporarily restricted pending manual review.
Our platform uses essential cookies and session tokens to keep you logged in, remember your preferences, and maintain a secure browsing session. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality. Session tokens expire automatically after a period of inactivity to protect your account security. We review our cookie practices regularly to ensure they remain minimal and purposeful.
You are in control. Here is what you can request at any time as a registered player on queen ph.
You have the right to request a copy of all personal data we hold about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe. Access requests can be submitted through our support team, and we will verify your identity before releasing any data. There is no fee for a standard access request. If your request is complex or involves a large volume of data, we may require additional time and will notify you accordingly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity documents or date of birth, please contact our support team with the relevant supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps ensure uninterrupted access to all platform features.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Please note that certain data — such as transaction records — must be retained for a minimum period to comply with Philippine financial regulations and anti-money laundering requirements. Where deletion is possible, we will action your request within 30 days and confirm completion. Deletion of your account data will result in permanent closure of your queen ph account. If you wish to return to the platform after deletion, you will need to register as a new user.
If you believe we are processing your data unlawfully, or if you have contested the accuracy of your data, you can request that we restrict processing while the matter is under review. During a restriction period, we will continue to store your data but will not actively use it for any purpose other than storage. We will notify you before lifting any restriction. This right is particularly relevant if you have raised a complaint about how your data has been handled. Restriction requests are treated with the same priority as other data rights requests.
To submit any data rights request, contact our support team directly through the platform. Please include your registered email address and a brief description of your request so we can process it efficiently. We aim to respond to all data rights requests within 14 business days. For complex requests, we may require up to 30 days and will keep you informed of progress. All requests are handled by our dedicated data protection team, and your query will be treated with strict confidentiality. You can also find additional guidance on our FAQ page or review our Terms and Conditions for further context on how your data relates to your account agreement.
Our support team is ready to help with any data-related queries. You can also explore our FAQ or head straight to your account.